Shipping & Returns

Shipping & Returns Policy

1. Shipping

2. Change of mind returns

3. Damaged or faulty returns

1. Shipping

We know how important it is to you that you receive your product as soon as possible after purchasing it from poduszka. For those items that are in stock, we will endeavor to ship your item(s) to you within 2 business days.

At poduszka, we utilise the following shipping and delivery methods:

All items are shipped via Australia Post

2. Change of mind returns

We want you to feel perfectly confident when buying on poduszka.com.au. Therefore, we give you the option to return any unopened, unused item in its original packaging, that you bought from us for any reason within 7 days of receiving the item.

Prior to returning your product, please send an email to [email protected].  You will receive a reply email providing relevant guidelines to proceed with the return (e.g. shipping process). Please do not attempt to return any goods before speaking to our team.

You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the inbound and outbound shipping costs.

3. Damaged or faulty returns.

You have 7 days to notify poduszka in the unlikely event that your item arrives damaged or faulty. Please send an email to [email protected]

You may be required to fill in a return form and to send us images of the damage for further assessment. Once assessed and approved by our staff, our customer service centre will contact you to proceed with the return process. Poduszka will arrange a replacement part or item for you. If a replacement is not available, poduszka will provide you a store credit for the full sale price or a full refund to your original payment method. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.